Book a verified technician for in-home or on-site robot repair — or use our guided diagnostics to identify the issue in minutes.
Initiate your repair by providing details about your robot, including brand, model, and specific symptoms or error codes. This comprehensive intake—which allows for photo and video uploads—ensures our team captures the critical data needed for a swift resolution.
Once your request is submitted, our team reviews the diagnostic data provided. We typically confirm technician availability or service options within one business day to determine the most efficient path forward for your specific repair.
Based on your location and needs, we coordinate the next steps: an on-site visit from a mobile technician for home or business assistance, or clear instructions for our secure ship-in repair program.
Our technicians execute the repair using a documented checklist, replacing components only after your explicit approval. We perform rigorous validation tests and necessary firmware updates to ensure your robot meets all safety and performance standards before the job is closed.
We do not perform unsafe modifications. If a repair introduces safety risk, we’ll recommend manufacturer service or replacement.
Parts are sourced as OEM or verified compatible, with approval before purchase.